Refund & Exchange Policy
We offer exchanges within 7 days of purchase for faulty, damaged, or missing items.
Mandatory Parcel Opening Video
A clear video of the parcel being opened is compulsory for all exchange requests. Requests without this video proof will be rejected.
Courier Charges & Dispatching
- If the issue is due to an error by the GenZcore team, we will cover courier expenses.
- Customers are responsible for courier charges when sending items for exchange.
- Out-of-Stock Items: If the desired product is unavailable, customers must select an alternative item.
- Courier Exchange: Some courier services offer pickup for exchanges. Customers must share a packing video via WhatsApp before dispatch. The pickup fee is Rs 440, payable via COD or online deposit.
- Immediate Sharing of Courier Slip: Customers must send the courier slip via WhatsApp to avoid delays.
Eligibility & Exclusions
- Exchange requests must be made within 3 days of delivery.
- Exclusions: Exchanges will not be accepted if:
- The request is made after 3 days of delivery.
- Items are damaged due to use, tampering, or missing components.
Replacement for Defective Items
Faulty, damaged, or defective items are eligible for replacement.
Sale Items
Products purchased during a sale can be exchanged, but customers must cover delivery expenses for both sending and receiving the item.
Return for Refund
- Refunds will be issued as a voucher valid for 30 days (no cash refunds).
- Refund Processing: Voucher issuance takes up to 3 business days, with a deduction of Rs 220.
- Customer Expense: Customers must cover shipping costs to return the parcel to the GenZcore warehouse.
- Sale Items: Items purchased on sale cannot be refunded but may be exchanged.
For assistance, contact us at 03390266266.